LRS Terms of Service

Effective date: September 22, 2026

These Terms of Service govern your access to and use of Latinformatics Remote Support (LRS), including the LRS Viewer, Agent, website, licensing system, subscription services, and related software and services provided by Latinformatics.

By purchasing a subscription, creating or using an LRS account, installing LRS, or using the service, you agree to these Terms.

Software License

Subject to these Terms and payment of applicable subscription fees, Latinformatics grants you a limited, non-exclusive, non-transferable, revocable license to use LRS during the period in which your applicable subscription remains active.

LRS is licensed, not sold. Except for the limited license expressly granted by these Terms, Latinformatics retains all rights, title, and interest in LRS and its software, services, branding, and related intellectual property.

Subscription and Concurrent Use

The LRS introductory subscription is currently offered at $9.99 USD per month for one licensed support user. The subscription permits that licensed user to use the LRS Viewer on different compatible computers, subject to a limit of one simultaneous active Viewer session for that account.

If another Viewer session is already active, LRS may deny the new session or allow the user to replace or sign out the previous session. Sharing an account to circumvent the simultaneous-session limitation is not permitted.

Subscriptions renew automatically each month until canceled. Pricing, introductory offers, and terms offered to new customers may change. Any applicable taxes may be added as required.

Authorized Remote Access

You may use LRS only to access computers, systems, accounts, files, or data that you own or that you have been expressly authorized to access.

You are responsible for obtaining all permissions and consents required before initiating or providing remote access or remote assistance. You may not use LRS for unauthorized access, surveillance, credential theft, fraud, malware distribution, harassment, disruption, or any unlawful activity.

Customer Agent

The LRS Agent may be provided without a separate subscription charge for installation on computers that are to receive authorized remote assistance. Access to paid Viewer functionality and other licensed functionality may require an active subscription and valid LRS account.

Technical Support Is Not Included

An LRS subscription provides a license and access to the applicable LRS software and service. Unless Latinformatics expressly agrees otherwise in writing, the subscription does not include personalized technical support, installation services, computer repair, troubleshooting, configuration, training, consulting, managed services, or support for third-party hardware or software.

Any such services offered by Latinformatics are separate services and may require a separate agreement or fee.

Updates and Changes

Latinformatics may provide updates, corrections, security changes, feature changes, or new versions of LRS. Features may be modified, added, limited, or discontinued as the service develops. Compatibility may vary based on Windows versions, computer configuration, network conditions, security software, and third-party systems.

Availability

Latinformatics does not guarantee uninterrupted or error-free availability. LRS depends on Internet connectivity, hosting and networking infrastructure, operating-system behavior, security policies, and third-party services that may be outside Latinformatics' control.

AS IS and AS AVAILABLE

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LRS IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Nothing in these Terms excludes warranties, remedies, or other rights that cannot legally be excluded or limited under applicable law.

User Responsibility

You are responsible for determining whether LRS is appropriate for your intended use, maintaining appropriate backups and security practices, protecting your account credentials, and supervising remote-support activity performed through your account.

Suspension or Termination

Latinformatics may suspend or terminate access to LRS when reasonably necessary to address nonpayment, security threats, suspected fraud, unlawful or unauthorized use, material violations of these Terms, or conduct that threatens LRS, its infrastructure, customers, or third parties.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LATINFORMATICS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, DATA, OR USE ARISING FROM OR RELATED TO LRS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LATINFORMATICS' AGGREGATE LIABILITY ARISING FROM OR RELATED TO LRS WILL NOT EXCEED THE AMOUNT YOU PAID TO LATINFORMATICS FOR THE LRS SUBSCRIPTION DURING THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply only to the extent permitted by applicable law and do not limit liability that cannot legally be limited.

Cancellation and Refunds

Cancellation and refund terms are described in the LRS Refund & Cancellation Policy, which is incorporated into these Terms.

Privacy

Use of LRS is also subject to the LRS Privacy Policy.

Changes to These Terms

Latinformatics may update these Terms as LRS changes or as reasonably necessary for legal, security, operational, or business reasons. The current version will be published on this page.

Contact

Questions regarding these Terms may be sent to info@latinformatics.com.