LRS Refund & Cancellation Policy

Effective date: September 22, 2026

This policy applies to paid subscriptions for Latinformatics Remote Support (LRS).

Monthly Subscription

LRS subscriptions are billed monthly in advance and automatically renew each month until canceled.

Your subscription provides access to the applicable licensed LRS functionality during the paid subscription period, subject to the LRS Terms of Service.

Cancellation

You may cancel your LRS subscription at any time. Cancellation stops future automatic renewals but does not normally reverse a charge that has already been completed.

After cancellation, access may remain available through the end of the already-paid billing period, unless access must be suspended or terminated earlier for security, fraud, unlawful use, violation of the LRS Terms of Service, or another legitimate reason.

No Prorated Refunds

Except as described below or as required by applicable law, payments for an LRS subscription are non-refundable and Latinformatics does not provide prorated refunds or credits for partially used billing periods, unused time, failure to use the service, or cancellation after a recurring payment has been processed.

Billing Errors and Exceptions

Please contact Latinformatics if you believe you were charged incorrectly.

Latinformatics will review reasonable refund requests involving circumstances such as duplicate charges, erroneous charges, or charges processed after an effective cancellation when the subscription should no longer have renewed.

Latinformatics may also issue a refund or account credit in other circumstances at its discretion. A discretionary refund or credit in one situation does not create an obligation to provide the same remedy in another situation.

Payment Provider

LRS subscription payments are processed through PayPal. Payment processing, disputes, reversals, and certain refund procedures may also be subject to PayPal's applicable terms and policies.

Non-Waivable Rights

Nothing in this policy limits any refund, cancellation, dispute, or other consumer right that cannot legally be waived or limited under applicable law.

Separate Services

An LRS software subscription does not include personalized technical support, installation, computer repair, troubleshooting, consulting, training, or other professional services unless Latinformatics expressly agrees otherwise.

Any separately purchased professional service may be subject to its own price, scope, cancellation terms, and refund conditions.

How to Contact Us

For billing, cancellation, or refund questions, contact Latinformatics at info@latinformatics.com.

When contacting us about a billing issue, include enough information to identify the subscription or transaction, but do not send passwords or complete payment-card information by email.